Shipping Policy

Last updated: September 4, 2026

Thank you for shopping with NestMat Home. We carefully prepare and package every order to ensure your products arrive safely and in excellent condition.

Processing Time

Most of our products are made or prepared to order. Orders are typically processed and prepared for shipment within 1-2 business days.

Personalized or custom-designed products may require additional preparation time depending on the customization requested.

Business days do not include weekends or public holidays.

Shipping & Delivery

We offer shipping to the United States and select international destinations.

Estimated delivery times after your order has been shipped:

United States: approximately 3-5 business days

International orders: approximately 5-10 business days

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather conditions, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

Customs processing may occasionally cause delivery delays beyond our estimated delivery times.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before shipment, but we cannot guarantee changes once an order has entered production or has been shipped.

We are not responsible for packages that cannot be delivered due to an incorrect or incomplete address provided by the customer.

Delayed or Lost Packages

Occasional carrier or customs delays can happen. If your tracking has not updated for an extended period or your package appears to be lost, please contact us and we will assist you in investigating the shipment with the carrier.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and include clear photos of the packaging and the damaged product.

We will review the situation and work with you to find an appropriate solution.

Contact Us

If you have any questions about your order or shipping, please contact us through our website:

NestMat Home
nestmathome.com