Return & Refund Policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a return, the item must be unused, in the same condition in which it was received, and returned in its original packaging. Proof of purchase is also required.

To request a return, contact us at nesthomemat@gmail.com and include your order number.

If your return is approved, we will provide a prepaid return shipping label and instructions for sending the package back to us. Eligible returns within the United States include free return shipping. We do not charge a restocking fee.

Items returned without contacting us and receiving approval first will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at nesthomemat@gmail.com.

Please include your order number and clear photographs of the item and packaging so we can evaluate the issue and provide an appropriate resolution. When applicable, we will arrange a replacement or refund at no additional cost to you.

Personalized and Custom Products

Personalized products, custom-made items, special orders, and products created using customer-provided artwork or text cannot be returned or exchanged because they are produced specifically for the customer.

However, if a personalized or custom item arrives damaged, defective, incorrectly produced, or does not match the approved order details, please contact us so we can make it right.

Please carefully review all names, initials, dates, text, dimensions, and uploaded artwork before placing a personalized order. We are not responsible for errors contained in information or artwork submitted and approved by the customer.

Sale Items and Gift Cards

Products purchased during a promotion or at a discounted price remain eligible for return unless they are clearly marked “Final Sale” on the product page.

Gift cards and items specifically marked “Final Sale” cannot be returned or refunded.

Exchanges

We do not process direct exchanges. The fastest way to receive a different product or size is to return the eligible item and place a new order after the return has been approved.

Refunds

We will notify you after we receive and inspect your return. If the return is approved, the refund will be issued automatically to your original payment method within 10 business days.

Your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we approved your refund, please contact us at nesthomemat@gmail.com.

Questions

For any questions about returns or refunds, contact us at nesthomemat@gmail.com.